Terms of Use & Return Policy
Terms of Use for Enchanted Gin
Last Updated: December 31, 2024
Welcome to Enchanted Gin! By accessing our website and ordering our products, you agree to the following terms of use. Please read them carefully.
1. General
1.1 These terms apply to the use of our website and the purchase of our products.
1.2 By using the website, you confirm that you are at least 18 years old or have reached the legal minimum age to purchase alcohol in your country.
2. Products and Availability
2.1 All of our products are manufactured according to the highest quality standards.
2.2 Product availability may vary, and we reserve the right to remove products from our range without prior notice.
3. Orders and Payments
3.1 All orders are placed via our website. An order will only be processed after full payment has been received.
3.2 We accept the following payment methods:
- Credit Card (Visa, MasterCard, American Express)
- PayPal
- Bank Transfer / Prepayment
3.3 For payment by bank transfer/prepayment, your order will only be shipped once payment has been received.
4. Delivery
4.1 Delivery is made to addresses within Germany and defined countries.
4.2 Shipping costs will be displayed during the checkout process.
4.3 Enchanted Gin is not liable for delays caused by the shipping provider.
5. Right of Withdrawal
5.1 As a customer, you have the right to withdraw from your order within 14 days of receipt without stating a reason, provided the products are unopened and undamaged.
6. Liability
6.1 Enchanted Gin is not liable for direct or indirect damages resulting from improper use of the products.
6.2 All products should be consumed responsibly.
7. Intellectual Property
7.1 All content on the website, including texts, images, and trademarks, is the intellectual property of Enchanted Gin.
8. Changes to the Terms
8.1 Enchanted Gin reserves the right to change these terms and conditions at any time.
9. Contact
For questions or feedback, please contact us at:
Email: info@enchanted-gin.de
Phone: +49 (0)8431 / 4369956
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Refund Policy
Last updated: 31.12.2024
1. General Refund Policy
1.1 Refunds are available for products that arrive damaged or are defective.
1.2 Refunds for opened or consumed products are excluded unless a quality defect is present.
2. Conditions for Refunds
2.1 To request a refund, the request must be submitted within 14 days of receiving the goods.
2.2 Products must be returned in their original condition, including packaging.
3. Refund Procedure
3.1 Please contact us at info@enchanted-gin.de to initiate a return. Include your order number and the reason for the return.
3.2 Once the returned goods are received and inspected, the refund will be processed within 14 days.
4. Exceptions
4.1 Personalized products and custom-made items are excluded from refunds unless they are faulty or damaged.
4.2 Shipping costs are non-refundable, except in the case of an incorrect or defective delivery.
5. Contact
If you have questions about our refund policy, please contact us:
Email: info@enchanted-gin.de
Phone: +49 (0)8431 / 4369956